Privacy Policy

373 Guest House

Effective Date: 02 July 2022

1. Introduction

373 Guest House (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website at www.373guesthouse.co.za or make a reservation to stay at our guest house, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. Information We Collect

We collect personal information directly from you when you interact with us, make an inquiry, or complete a booking reservation. The types of personal information we collect include:

Contact Information: Full name, phone number, email address, and physical address.
Booking Details: Arrival/departure dates, room preferences, and special accommodation requests.
Identification Details: ID number, passport number, or national identification (collected upon check-in for legal compliance).
Financial Information: Payment card details, billing address, or EFT details to process payments and deposits.
Technical & Usage Data: IP address, browser type, device information, and website usage statistics collected automatically via cookies.

3. Purpose of Collection and Processing

We process your personal information only for legitimate business purposes, including:

Processing reservations, bookings, and payments.
Communicating with you regarding your stay, inquiries, or special requests.
Complying with statutory guest registration and record-keeping laws in South Africa.
Improving our website functionality, services, and overall guest experience.
Sending promotional offers or newsletters (only if you have provided explicit consent/opted in).

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only to the extent necessary:

Service Providers: Third-party booking engines, payment gateway providers, and IT hosting providers assisting in operating our business.
Legal Obligations: Government authorities or law enforcement agencies if required by applicable South African law or court order.

All third-party service providers are legally obligated to process your data securely and in line with POPIA regulations.

5. Direct Marketing

We will only send you direct marketing communications if you have consented to receive them. You have the right to opt out of receiving promotional messages at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

6. Information Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, damage, or alteration. These include secure server infrastructure, encrypted payment processing, and restricted access to physical guest logs.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable South African legal, tax, and accounting retention requirements.

8. Your Legal Rights (POPIA)

Under POPIA, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request the correction or deletion of inaccurate, incomplete, or outdated information.
Right to Object: Object to the processing of your personal information under certain circumstances.
Right to Complain: Submit a complaint to the South African Information Regulator if you believe your rights have been infringed.

9. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to disable cookies, though some features of our website may not function as intended.

10. Contact Us & Information Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or update your information, please contact us:

Guest House Name: 373 Guest House
Website: www.373guesthouse.co.za
Email: [bookings@373guesthous.co.za]
Phone: [012 023 1128]
Physical Address: [373 Flowers Street, Capital Park, Pretoria]